Shipping & Returns

Shipping


You will be able to check the price of transport before accepting your order. This shall be calculated automatically. 

Only orders of products in stock are sent immediately, if you need any out of stock products shipping shall not take place till it is manufactured, with a maximum delivery period of 1 week. All our shipping is distributed by a transport agency Monday to Friday, not on holidays. 

Once your order leaves our factory you shall receive a confirmation shipping mail. From that point on, the period of delivery shall fluctuate between 24 and 48 hours for national shipping and 3 to 8 days for International shipping. 

Deliveries to Balearic islands, Canary islands, Ceuta and Melilla can incur in customs duties and the cost of shipping for these regions can vary depending on volume and weight. 

In case of any damage, loss of packages or any incident with your order, you shall state it clearly on the shipping carrier's delivery note and notify it immediately to MABA online online within 24 hours of order reception. Otherwise neither MABA online nor the shipping carrier shall assume responsibility over the merchandise in that order.


RETURNS:


In www.mabaonline.com we aim for complete satisfaction from our customers, therefore we offer you the possibility to return your products if they are not to your liking. If you wish to return any items you will have a maximum period of 7 working days (pursuant to current legislation) from reception of your order. Beyond this period MABA online shall not process any type of returns nor accept possible claims. If at the time of delivery there were clear evidence of defects or damages to the merchandise without even having to unpack the product, you shall state it immediately in writing on the shipping carrier's delivery note. To process any returns, you shall send us an email to this address info@mabaonline.com starting:

  • The order number (purchase order)
  • The name and type of product(s) stating the exact quantity.
  • The reasons for the return.


The shipping costs for all returns shall be payable by the customer (except for returns caused by damage on transport or manufacturing defects). To carry out a return you shall resend us the merchandise in perfect condition and having made no use of it stating on the package the order number (purchase order) and your personal details to the following postal address: 

MABA online
C/ Igarsa 10 - Pol. Industrial
28860 Paracuellos de Jarama - Madrid - Spain 


When carrying out your return and to avoid possible damages during transport, you shall suitably wrap the merchandise, thus ensuring its arrival in good condition. Once we receive the product on the conditions specified above we shall proceed to pay the total amount of purchase (except the shipping costs) to your account number by means of bank transfer and within an approximated period of one week. 

In the case of returns only the amount for products shall be refunded, in no case shall shipping costs be refunded.